Terms of Use

Last updated: January 2026

These Terms of Use govern your access to and use of the website operated by Avneli Hospitality Pty Ltd (ABN 47 829 316 504), trading as Avneli Hotel Sydney, located at 9 Lower Fort Street, Sydney NSW 2000. By accessing or using this website, you agree to be bound by these terms. If you do not agree, please discontinue use of the website immediately.

1. Website Purpose

This website provides information about Avneli Hotel accommodation, services, and contact details for prospective and existing guests. Content is published for general informational purposes and does not constitute a binding offer until confirmed by our reservations team through official booking confirmation correspondence. We endeavour to maintain accurate and current information regarding room categories, service pricing, availability, and hotel policies; however, details may change without prior notice due to operational requirements, seasonal adjustments, or regulatory updates. Displayed photographs represent actual hotel facilities and services though minor variations may exist between individual rooms within the same category. Promotional pricing displayed on the website will not exceed a maximum discount of forty-five percent from standard published rates during designated promotional periods.

2. Booking Conditions

Online booking forms and service request forms submitted through this website constitute enquiries or provisional requests rather than confirmed reservations until acknowledged by Avneli Hospitality Pty Ltd via email or telephone confirmation. Confirmed bookings are subject to availability, applicable rate conditions, and payment requirements specified at the time of confirmation. Guests must provide accurate personal information during the booking process and present valid photo identification matching reservation details at check-in. Minimum check-in age is eighteen years unless accompanied by a parent or legal guardian assuming responsibility for the booking. Cancellation and modification terms vary by rate type as described on the relevant booking page and in confirmation correspondence. Non-refundable rates are clearly identified at purchase and are not eligible for refund except where required by Australian Consumer Law.

3. Acceptable Use

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of Avneli Hospitality Pty Ltd, other users, or third parties. Prohibited activities include attempting unauthorised access to website systems or guest data, transmitting malicious code or automated scraping tools without permission, submitting false or misleading information through forms, impersonating another person or entity, and using website content for commercial republication without written consent. We reserve the right to restrict or terminate access to the website for users who violate these terms or engage in conduct that disrupts website operation or compromises security.

4. Intellectual Property

All content on this website including text, graphics, logos, images, page layout, and software code is owned by or licensed to Avneli Hospitality Pty Ltd and protected by Australian and international copyright, trademark, and intellectual property laws. The Avneli name, logo, and associated branding elements may not be reproduced, distributed, or modified without prior written authorisation from the company. Limited personal use such as printing pages for travel planning is permitted provided copyright notices remain intact. Unauthorised commercial use of website content may result in legal action to protect our intellectual property interests.

5. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, Avneli Hospitality Pty Ltd excludes liability for any loss or damage arising from use of or reliance upon information published on this website, including indirect, consequential, or incidental damages. Website availability is provided on an as-is basis without warranties of uninterrupted access, error-free operation, or freedom from viruses or harmful components. Nothing in these terms excludes, restricts, or modifies consumer guarantees under the Competition and Consumer Act 2010 (Cth) that cannot be lawfully excluded. Where liability cannot be excluded, our liability is limited to the re-supply of services or payment of the cost of re-supply at our discretion.

6. Third-Party Links

This website may contain links to external websites including mapping services, messaging platforms, and partner operators that are not controlled by Avneli Hospitality Pty Ltd. We provide these links for convenience and do not endorse or assume responsibility for the content, privacy practices, or availability of third-party sites. Your use of external websites is governed by their respective terms and policies. We recommend reviewing third-party terms before providing personal information or completing transactions on linked platforms.

7. Privacy

Collection and handling of personal information through this website is governed by our Privacy Policy, which forms part of these Terms of Use. By submitting forms or creating loyalty programme accounts, you consent to data practices described in the Privacy Policy. Cookie usage is further detailed in our Cookie Policy. We encourage all users to read these companion documents to understand how information is collected, stored, and protected throughout their interaction with Avneli Hotel digital services.

8. Governing Law

These Terms of Use are governed by the laws of New South Wales, Australia. Any disputes arising from website use or interpretation of these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

9. Hotel Stay Terms

Guests staying at Avneli Hotel are additionally subject to house rules communicated at check-in, including policies regarding smoking, noise, pet accommodation, visitor access, and responsible use of hotel facilities. Damage to hotel property caused by guest negligence may result in charges to the payment method provided at check-in. The hotel reserves the right to refuse service or terminate a stay without refund where guest conduct threatens the safety, comfort, or lawful operation of the property. Lost property is held for thirty days before disposal or donation in accordance with internal procedures.

10. Modifications

Avneli Hospitality Pty Ltd may revise these Terms of Use at any time by publishing updated terms on this page with a new effective date. Material changes will be highlighted where practicable. Continued website use following publication of revised terms constitutes acceptance of the updated conditions. For questions regarding these Terms of Use, contact Marcus Chen, Managing Director, at avneli@hotmail.com or telephone +61292401138 during front desk operating hours from 6:00 AM to 11:00 PM daily at our Sydney property.